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Privacy Policy

UrbanEmbroidery ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from www .urbanembroidery .com (the “Site”).


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, we collect the personal information you provide, such as your name, address, email address, and payment details, to process your order.

When you browse our store, we also automatically collect information about your device, such as your computer’s IP address, browser type, and operating system, to improve your experience and optimize our Site.

Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.


SECTION 2 - CONSENT

How do we get your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you imply consent for us to collect and use that information for these specific purposes.
For marketing purposes, we will explicitly ask for your consent or give you an option to decline.

How do I withdraw my consent?
If you change your mind after opting in, you can withdraw your consent at any time by contacting us.


SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall.

Payment:
If you choose a direct payment gateway, Shopify encrypts your credit card data according to PCI-DSS standards. Your transaction data is stored only as long as necessary to complete your purchase. Afterward, the data is deleted.

For more details, review Shopify’s Privacy Policy.


SECTION 5 - THIRD-PARTY SERVICES

Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide.

However, third-party service providers (e.g., payment processors) have their own privacy policies governing how they handle your personal information. We recommend reviewing their privacy policies to understand how your information will be managed.

For example, if you are located outside the U.S. and your transaction is processed in the U.S., your information may be subject to U.S. laws, including the Patriot Act.

Links:
When you click on links on our Site, they may redirect you to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

Google Analytics:
We use Google Analytics to analyze how visitors use our Site and improve your shopping experience.


SECTION 6 - SECURITY

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.

Credit card information is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no transmission over the Internet is 100% secure, we comply with PCI-DSS requirements and implement industry standards for data protection.


SECTION 7 - COOKIES

Here is a list of cookies we use so you can decide whether to opt-out:

  1. _session_id: Stores information about your session (referrer, landing page, etc.).
  2. _shopify_visit: Used for internal stats tracking of visits.
  3. _shopify_uniq: Counts visits by a single customer, expires midnight (next day).
  4. cart: Stores the contents of your cart for 2 weeks.
  5. _secure_session_id: Stores unique session information.
  6. storefront_digest: Verifies if visitors have access to password-protected stores.
  7. PREF: Set by Google, tracks visitors and their location.

SECTION 8 - AGE OF CONSENT

By using this Site, you confirm that you are at least the age of majority in your state or province of residence or that you have given consent for any minor dependents to use the Site.


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the Site. If material changes are made, we will notify you here so that you remain aware of how we collect and use your information.

If our business is acquired or merged with another company, your information may be transferred to the new owners to ensure continued service.


QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete your personal information, register a complaint, or request further details about our Privacy Policy