YOUR 1ST ORDER IS ON US! $10 OFFUSING CODE: URBANEMB

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YOUR 1ST ORDER IS ON US! $10 OFFUSING CODE: URBANEMB

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    Refund Policy

    At UrbanEmbroidery, we are committed to providing high-quality custom embroidered products that help you create meaningful, lasting memories. If something isn’t right with your order, we’re here to assist you with a fair and transparent refund process.

    Eligibility for Refund

    Refund requests are accepted under the following conditions:

    1. The item is significantly different from the product description or preview shown at the time of purchase.
    2. There are visible defects caused by our embroidery or manufacturing process.
    3. The product was damaged during transit by our carriers.
    4. You received an item that is different from what you ordered.

    Refunds will be issued as:

    • A full refund for orders where the issue is substantial or the product cannot be used as intended.
    • A partial refund for minor issues, such as small embroidery imperfections or slight cosmetic flaws. Shipping fees will not be included in partial refunds.

    Non-Refundable Situations

    Refunds will not be issued under the following circumstances:

    1. The order was confirmed and includes purchases made during sales or promotional events.
    2. Customer errors, such as choosing the wrong size, color, or design during checkout.
    3. Slight variations in embroidery appearance due to the handmade nature of embroidery, such as:
      • Up to 20% variation in alignment, spacing, or thread color tone compared to the advertised product images.
      • Minor discrepancies due to monitor display settings.
    4. Material-related dissatisfaction, such as fabric texture or feel, which is subjective to each customer.

    How to Submit a Refund Request

    To request a refund, please provide the following information:

    • Order Number
    • Photo/Video Proof clearly showing the issue with the product.
    • Your Delivery Address

    Once your request is received, our support team will thoroughly inspect the issue and determine whether the situation qualifies for a partial or full refund. If approved, the refund will be processed promptly to your original payment method.

    Our Commitment to You

    At UrbanEmbroidery, we take pride in delivering custom-embroidered products you can treasure. While we do not offer replacements, we ensure all eligible refund claims are handled with care and fairness.

    We appreciate your understanding and thank you for choosing UrbanEmbroidery for your personalized apparel and accessories.